If you have a problem that you can't resolve online, please call 1-800-XM-RADIO during the following hours:
Mon-Sat: 8 AM - 11 PM ET
Sun: 8 AM - 8 PM ET
Mon-Sat: 8 AM - 11 PM ET
Sun: 8 AM - 8 PM ET
Service & Billing Options
How do I sign up for XM service?
How much does the XM Radio Service cost?
Do I need to have a separate XM subscription for each radio?
What are my billing options?
What are XM's service and subscription terms?
Why is there a difference in cost between a commercial and consumer subscription?
How long before I hear XM after I activate my radio?
Is XM Service available in Canada and Mexico?
Is XM Service available in the waters off the coast of the United States?
How do I report possible identity theft or unauthorized charges?
How do I add my phone number to XM's "Do Not Call" list?
How do I sign up for XM service?
- Once you purchase a radio from any of the thousands of different national, regional and local retail stores or through automobile dealers with a purchase of a new car, you will be able to sign up for our subscription service through our Listener Care Center or over the Internet.
How much does the XM Radio Service cost?
- If you are a consumer the monthly service subscription fee is $12.95 for over 170 channels. There may also be a one-time activation fee (per radio) when activating your radio on your account.
If you are a business or commercial establishment, you must be set up on a commercial account. Commercial accounts are $27.95 with a one-time activation fee of $14.99. At this time, you cannot activate or manage a commercial account on the web. Please call XM For Business at 888-XM4-BUSI (1-888-964-2874) to assist your account.
Do I need to have a separate XM subscription for each radio?
- Each radio that is activated will be charged its own set of fees.
What are my billing options?
- XM accepts MasterCard, Visa, American Express and Discover credit cards. XM also offers EFT (Electronic Funds Transfer) from your checking or savings bank account, as well as invoice billing.
Due to escalating handling and processing costs, XM charges a nominal fee of $2 per invoice to subscribers who choose invoice billing.
What are XM's service and subscription terms?
- Please read our Customer Agreement for more information about XM's service and subscription terms and conditions.
Why is there a difference in cost between a commercial and consumer subscription?
- A consumer account is established when customers listen to XM programming for personal use in their vehicle or home. In a commercial or business setting, such as a doctor's office, dentist's office, restaurant/bar, retail stores, hair salons, malls, greyhound buses, airlines, river cruise boats, etc. many customers and/or employees are listening to XM programming as background music. With an XM Commercial Service package for your business, XM reports and pays all commercial licensing and royalty obligations to the artists, unless you operate an establishment that charges an admissions or membership fee (e.g. a theme park, skating rink, dance club, health club, etc.) or use music sources other than XM (e.g. CDs, DJs, live music or terrestrial radio, etc.), in which case you are responsible for payment of any copyright royalties to ASCAP, BMI, SESAC or for any sound recordings.
How long before I hear XM after I activate my radio?
- Please turn your radio on and tune to the Preview Channel, which is Channel 1. To ensure the activation process is complete, scroll through the channels in sequence (for example you will hear channels, 4, 5, 6, 7, etc.). When you hear channels 7, 9, 47 and 122 your activation is complete.
For auto installed units, make sure that your vehicle is outside with an unobstructed view to the sky.
If you have a home unit, please make sure the antenna is located in a south-facing window with clear glass and with no visible obstructions to the sky.
If you do not receive over 170 XM channels after one hour, please call us at 1-800-XM-RADIO (1-800-967-2346).
Is XM Service available in Canada and Mexico?
- XM is available in the continental U.S., its territories and adjacent waters, as well as in Canada. In Canada, the XM service is made available through XM's exclusive licensee, Canadian Satellite Radio Inc. (go to www.xmradio.ca for the Canadian channel listing, online radio offerings and to subscribe). XM provides excellent coast-to-coast signal coverage to the densely populated regions of Canada through its satellites and a robust ground repeater network installed in major metropolitan areas. Currently, XM's service is not sold in Mexico.
Is XM Service available in the waters off the coast of the United States?
- Yes, XM is designed for marine use. In addition to domestic waterways in the continential United States, XM's signal extends off the coast into all U.S. coastal waters.
How do I report possible identity theft or unauthorized charges?
- If you believe you have been a victim of identity theft, contact XM's Fraud Hotline toll free at 1-866-795-1896 or 202-459-5217 if calling from the District of Columbia.
How do I add my phone number to XM's "Do Not Call" list?
- There are several ways to add your phone number to XM's "Do Not Call" list. Take a look at XM's Do Not Call policy to find out how.